You may need to contact your Internet Service Provider (ISP) to also have them update and check your ports for your account.

This article can help for adding ports to a router.

Check Ports: Ensure TCP 8000 - 800 - 64110 ports are permitted out/opened in your firewall/router.

If whitelisting in Windows Firewall does not work, you may want to remove or disable the firewall and try launching the game. exes: Ensure out files are whitelisted in your firewall: RSI Launcher.exe and StarCitizen.exe.

Proxy services are turned off, disabled, or properly configured.

If you have errors including 10002, 30007, or 15006, your Internet Service Provider could be blocking ports, throttling, or other configurations on their side. These are helpful/required to fully install and run the Launcher and games.

Make sure all of your Windows updates have fully installed.Ĭheck your firewall and router for the following settings.

If you have Windows home or pro in the US, you do not need this pack.

For Windows version N or KN, make sure you have the latest Media Pack for Windows.

If you bought a new computer, or reformatted your drive with Windows, you should verify you have the following files and settings configured before installing the RSI Launcher and Star Citizen.

Missing files or out of date operating systems can cause stability issues with both the game and the RSI Launcher. When preparing your system to install the RSI Launcher and Star Citizen game, make sure you have the following Windows files and network configurations set up.

Star citizen game download folder